Dealing with Difficult People

Tools for Assertiveness so that You Can Overcome those that Want to Stand in Your Way

The essence of flexibility is communication. Communication can be used to both build ideas and influence without authority. Using tools from improvisation, this 1 day course helps plan and deliver effective communication and give you strategies for managing potential conflict and negotiating effectively. This course is designed to develop skills for handling difficult situations in a positive and assertive way. This workshop is excellent for developing effective communication skills, which are a cornerstone for effective interactions with both colleagues and clients.

After this course you will be able to: